1. Company Information
Mulgen is a consulting firm providing business-to-business advisory services in
the areas of management consulting, sustainability consulting, and investment
support advisory.
Company Name: Mulgen
Office Locations:
United States
30 N Gould St #35516
Sheridan, Wyoming 82801
USA
Montenegro (Crna Gora)
Pod Dubovicom BB, Zgrada MontenegroPrometa
Budva
Montenegro (Crna Gora)
Turkey (Türkiye)
Mansuroğlu Mah. Ankara Cd. No: 111 D:2
Bayraklı / İzmir
Turkey (Turkiye)
For all service, payment, billing, cancellation, or dispute-related inquiries,
please contact us at:
Email: mulgen@mulgen.com
Website: mulgen.com
2. Services
Mulgen provides professional consulting and advisory services to business and
institutional clients. Our services may include, but are not limited to,
management consulting, sustainability consulting, strategic advisory, project
advisory, and guidance related to grants, incentives, and investment support
programs offered by governments, international organizations, and development
institutions.
All services are provided directly by Mulgen to its clients. The exact scope,
timeline, deliverables, and fees of each engagement may vary depending on the
project, client requirements, and any written agreement between the parties.
3. Orders and Payments
Payments made through this website are for professional consulting and advisory
services provided by Mulgen. By making a payment, the client confirms that they
are authorized to use the selected payment method and that the submitted billing
and contact information is accurate.
Unless otherwise stated in a written proposal, service agreement, or invoice,
payment terms are determined at the time of purchase or engagement. Payment may
be required in full or in part before services begin.
Mulgen reserves the right to decline, suspend, or cancel a service request or
transaction if there are reasonable concerns related to legal compliance, fraud
prevention, payment authorization, sanctions, or operational feasibility.
4. Nature of Services
Mulgen provides professional services and does not sell physical goods. Because
of the nature of consulting and advisory services, service outcomes may depend
on multiple external factors, including client cooperation, accuracy of
information provided by the client, regulatory requirements, third-party
decisions, funding criteria, or public authority processes.
Unless explicitly agreed in writing, Mulgen does not guarantee any specific
funding, grant, regulatory, licensing, investment, or project approval outcome.
5. Return Policy
Mulgen does not sell physical products. Therefore, returns of physical goods are
not applicable.
If a client has questions regarding the scope, status, scheduling, or delivery
of a purchased service, the client should contact Mulgen using the contact
details listed above.
6. Refund Policy
Because Mulgen provides professional consulting and advisory services, refund
eligibility depends on the nature of the service purchased and the amount of
work already performed.
Clients may submit a refund request by email within 7 calendar days of the
payment date. The request should include the client’s name, payment details,
invoice or transaction reference, and a clear explanation of the reason for the
request.
Refund requests are reviewed on a case-by-case basis. In evaluating a request,
Mulgen may consider factors including:
• whether the service has already been scheduled or started,
• whether consulting time has already been allocated,
• whether research, preparation, assessment, or analysis has already been
completed,
• whether written deliverables have already been prepared or delivered,
• and whether the matter involves a billing error, duplicate charge, or
service-related issue.
Where appropriate, Mulgen may, at its sole discretion, provide one of the
following remedies:
• correction of a billing error,
• rescheduling of the service,
• partial refund,
• or full refund.
Approved refunds will be issued to the original payment method whenever
possible. Processing times may vary depending on the payment processor,
financial institution, or card issuer.
Refunds are generally not available for services already delivered in full,
completed consulting sessions, or completed project-based work, unless required
by law or unless a confirmed billing error has occurred.
7. Cancellation Policy
Clients may request cancellation of a scheduled consulting session, advisory
call, or service appointment by written notice sent to Mulgen using the contact
details provided on this website.
Unless otherwise agreed in writing:
• cancellations made at least 48 hours before the scheduled service time may be
accepted without penalty and may be eligible for rescheduling;
• cancellations made less than 48 hours before the scheduled service time may be
non-refundable, in whole or in part, depending on the preparation, time
allocation, and work already performed.
For project-based or ongoing services, either party may request termination of
the engagement by written notice. In such cases, the client remains responsible
for payment for:
• work already performed,
• time already allocated,
• research or preparation already completed,
• and any completed or substantially completed deliverables.
Any unused prepaid portion, if applicable, will be reviewed in accordance with
this policy and any applicable written service agreement.
8. Client Responsibilities
Clients are responsible for providing complete, accurate, and timely information
necessary for the performance of the services. Mulgen is not responsible for
delays, deficiencies, or unsuccessful outcomes caused by incomplete, inaccurate,
misleading, or late information supplied by the client or third parties acting
on the client’s behalf.
The client is also responsible for reviewing proposals, invoices, deliverables,
and communications in a timely manner and for raising any concerns without undue
delay.
9. Dispute Resolution
Mulgen is committed to resolving service and billing issues fairly and in good
faith. If a client believes there is an error, misunderstanding, or issue
related to a service or payment, the client should contact Mulgen before
initiating a chargeback or formal payment dispute.
The client should provide all relevant information, including the invoice
number, payment reference, date of payment, and a clear description of the
issue. Mulgen will review the matter and make reasonable efforts to resolve it
directly.
Initiating a payment dispute without first attempting direct resolution may
delay the review process and may limit the ability of both parties to resolve
the matter efficiently.
10. Promotions and Discounts
Mulgen may occasionally offer promotional pricing, discounts, or limited-time
service packages. Unless otherwise expressly stated, all promotions:
• are valid only during the announced promotional period,
• are subject to availability,
• may not be combined with other offers,
• are non-transferable,
• are not redeemable for cash,
• and may be modified, suspended, or withdrawn at any time.
Any specific promotion will be governed by the terms stated at the time the
offer is made.
11. Legal and Compliance Restrictions
Mulgen provides services subject to applicable laws, regulations, and compliance
requirements. Our services may not be used for any unlawful purpose or in
connection with any activity that violates applicable local, national, or
international laws.
Mulgen reserves the right to refuse, suspend, or terminate services where:
• the requested engagement may violate applicable law or regulation,
• the client or transaction raises sanctions, anti-money laundering, fraud, or
compliance concerns,
• the service involves prohibited or restricted jurisdictions, persons, or
entities,
• or legal, regulatory, licensing, or cross-border restrictions otherwise apply.
Clients are responsible for ensuring that their activities and use of Mulgen’s
services comply with the laws and regulations applicable in their own
jurisdiction.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Mulgen shall not be liable
for any indirect, incidental, consequential, special, or punitive damages
arising out of or related to the use of its services or this website.
Mulgen’s total liability in connection with any specific paid service shall not
exceed the amount actually paid by the client for that specific service, except
where a greater liability cannot be excluded under applicable law.
Nothing in these Terms & Policies excludes liability that cannot legally be
excluded.
13. Intellectual Property
Unless otherwise agreed in writing, all materials, methodologies, proposals,
templates, written analyses, presentations, and advisory content prepared by
Mulgen remain the intellectual property of Mulgen or its licensors.
Clients may use deliverables provided to them solely for their internal business
purposes, unless broader usage rights are expressly granted in writing.
14. Privacy and Data Use
Mulgen may collect and use client contact, billing, and service-related
information for the purpose of communication, service delivery, invoicing,
compliance, fraud prevention, and customer support.
Clients should not submit highly sensitive, confidential, or regulated personal
data through general website forms unless specifically requested and appropriate
safeguards have been agreed.
A separate Privacy Policy may apply to the processing of personal data through
this website and Mulgen’s services.
15. Modifications
Mulgen reserves the right to update or modify these Terms & Policies at any
time. Any updates will become effective when published on this website, unless
otherwise stated.
Clients are encouraged to review this page periodically to stay informed of the
current terms governing the use of the website and services.
16. Governing Terms
These Terms & Policies apply together with any proposal, invoice, statement of
work, engagement letter, or separate written agreement issued by Mulgen. If
there is any conflict between these Terms & Policies and a separately signed
written agreement, the signed written agreement will prevail to the extent of
the conflict.
17. Contact
If you have any questions regarding these Terms & Policies, our services,
billing, cancellations, or refunds, please contact:
Mulgen
Email: mulgen@mulgen.com
Website: mulgen.com
Office Locations
United States
30 N Gould St #35516
Sheridan, Wyoming 82801
USA
Montenegro (Crna Gora)
Pod Dubovicom BB, Zgrada MontenegroPrometa
Budva
Montenegro (Crna Gora)
Turkey (Türkiye)
Mansuroğlu Mah. Ankara Cd. No: 111 D:2
Bayraklı / İzmir
Turkey (Turkiye)